Operations Coordinator

Starting Mid October, 2024.

Description:

Reporting to the Operations Lead, the Operations Coordinator (OC) plays a critical role in supporting participants in achieving their goals. The OC coordinates with participants, support workers, and stakeholders to deliver person-centered, culturally competent, and recovery-focused services. This role acts as the primary link between the service delivery team and the Operations Lead.

Responsibilities:

• Develop NDIS service agreements and schedule supports in line with participants’ funding and needs.
• Communicate effectively with participants and stakeholders to identify goals and support needs.
• Provide relevant information to promote participant choice and control.
• Coach and guide teams to ensure dignified, community-based support.
• Adhere to privacy and data recording requirements.
• Manage and maintain accurate records and client information.
• Stay informed on sector developments and internal service pathways.
• Collaborate with teams to identify and address service barriers.
• Produce performance reports to monitor progress and identify challenges.
• Foster a culture of safety and continuous improvement.
• Prepare and submit reports as required.
• Liaise with Support Coordinators to ensure seamless service delivery.
• Attend industry events to stay updated and build relationships.
• Draft service plans and monitor client progress.

Pre-Requisites:

• Diploma in Community Services or a related field or equivalent.
• NDIS worker screening check or willingness to apply.
• COVID-19 Vaccination Certificate.
• Smartphone for app use.
• Current first aid/CPR certificate or willingness to attain.
• WA Class C Driver’s License and fully insured vehicle.
• Experience in individualised assessments and procedural change.
• Strong interpersonal, communication, and negotiation abilities.
• Experience in coordinating services within NDIS plans or similar.
• Excellent critical thinking, time management, and organisational skills.
• Proficiency in MS Office and basic computer programs.
• Ability to build rapport with stakeholders and work collaboratively.
• Problem-solving and project management capabilities.
• Experience in training staff on organizational and NDIS requirements